What is the personal data processing policy "Privacy Policy"?
You can use the site www.ezalya.com without submitting personal information.
However, when you open an account on our site to place an order, we collect the data necessary for billing and delivery of your order: your name, address, email address, telephone number, etc.
As a merchant site, we therefore collect a certain amount of information necessary to process orders.
We are committed to you, visitors and customers of our site, in order to guarantee the strict confidentiality of the personal information that you provide to us and to only divulge your contact details to third parties involved in the conduct of the ordering process: banking establishment , delivery service, etc.
We will only communicate personal data if we are legally required to do so, following the filing of a complaint, for example.
General provisions
The following provisions concern all the processing of personal data carried out by the controller, unless otherwise stated in the specific provisions.
Legal framework - compliance with GDPR and European law
We process your personal data, intended for the execution of orders placed on our website and for customer relationship management.
This processing is necessary for the execution of pre-contractual measures taken at your request and for the execution of the contract concluded between us. It is based on Article 6 (1) (b) of the General Data Protection Regulation (EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 - on the protection of natural persons at the '' with regard to the processing of personal data and the free movement of such data (hereinafter referred to as the RGPD) and French law n ° 78-17 of 6 January 1978 relating to data processing, files and freedoms ( modified).
The request for data conditions the conclusion of the contract.
It has a contractual character. The data subject is obliged to provide the data.
Otherwise, she will not be able to place an order on our site.
Data controller and other stakeholders
The data controller is the site editor, whose identity and contact details are indicated in the legal notices section of the site and are indicated below.
The policy set out below applies to the processing of personal data carried out by CARALI, a limited liability company with a share capital of CHF 20,000 registered in the Trade and Companies Register of the canton of Vaud under number CH-550.1.179.465 -9, whose head office is located at Avenue de la Sallaz 58, CH-1010 Lausanne, Switzerland. The director of the publication is Mr. Ignacio Paraïso.
Recipients of personal data
The recipients of the data is the data controller and its service providers who are involved in the execution of orders:
- financial institutions,
- fraud detection and prevention entities,
- technological service providers,
- suppliers and employees of logistics, transport and delivery services,
- service providers related to customer service
Data transfer
The controller does not intend to transfer personal data to a third country or to an international organization.
Duration of retention of personal data
We keep your data for the duration of our commercial relationship and for the duration necessary for the purpose of the processing.
This period during which we need your data varies depending on the type of personal data you have transmitted to us and the purpose.
Your personal data will no longer be used to send you commercial solicitations via email and / or sms beyond a period of three years from your last interaction with us, such as for example: your last order or your last interaction with our newsletter.
Rights of the person whose data is collected
The person whose personal data is collected has the right:
- to ask the controller for access to personal data, the rectification or erasure of these, or a limitation of the processing relating to the person concerned,
- to object to the processing,
- the portability of its data,
- lodge a complaint with a supervisory authority,
- to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent given before the withdrawal of that here, this right existing exclusively when the processing is based on Article 6, paragraph 1, point a), or on Article 9, paragraph 2, point a) of the GDPR, i.e. on the consent of the data subject to the processing of their personal data for one or more specific purposes.
Specific provisions
The following provisions are specific to each type of processing of personal data on the site www.ezalya.com
Fulfillment of orders placed on our website
Personal data processed - We process the following personal data: title, first name, last name, telephone number, e-mail address, postal address, place of delivery, terms of payment, information relating to payment.
The processing is intended for the execution of orders placed on our website and the management of the relationship with our customers.
This processing is necessary for the execution of pre-contractual measures taken at your request and for the execution of the contract concluded between us. It is based on Article 6 (1) (b) of the GDPR. The request for data conditions the conclusion of the contract. It has a contractual character. The data subject is obliged to provide the data. Otherwise, she will not be able to place an order on our site.
Managing the relationship with our contacts and prospects
We process the following personal data: title, first name, last name, telephone number, email address, postal address, date of birth, language and country from which you interact with us, your newsletter subscriptions, your connection, geolocation and navigation (if you interact with us from your mobile phone, for example).
The processing of personal data is intended for the management of the relationship with our contacts and prospects. In particular, this treatment tends:
- to communicate to the person concerned information on the news of our organization, our products and our services.
- To contact you with regard to updates or communications of information concerning the functionalities, products or services concluded, including the sending of quality surveys on the products or services provided.
- If you have subscribed to our Newsletter, we will process your personal data to manage your subscription, including sending targeted information about our products or services through various means (such as email or SMS). Likewise, we may send you this information through push notifications if these have been activated in your mobile device.
We therefore want to draw your attention to the fact that this data processing involves the analysis of your user profile to determine what your preferences are and therefore which products or services are more appropriate to your style to send you information. For example, based on your purchasing and browsing history (that is, based on the items you clicked), we will offer you products that we believe may be of interest to you.
This processing of personal data is based on the consent of the data subject (Article 6 (1) (a) of the GDPR). The request for data is of a contractual nature. The data subject is not obliged to provide this data. If the data subject does not provide the data or withdraw their consent to the data processing, they will not be able to receive information on news about our organization, our products and our services.
Managing the relationship with our customers
We process the following personal data: title, first name, last name, telephone number, email address, postal address, date of birth, nationality, product or service purchased, purchase price, possible discount, possible promotional offer, date and place of purchase, place of delivery, distribution channel, payment terms, payment information.
The processing of personal data is intended for the management of the relationship with our customers. In particular, this treatment tends
- to carry out the pre-contractual measures taken at the request of the person concerned, to carry out the contract to which the person concerned is a party, to comply with our legal, fiscal and accounting obligations.
- manage payment for the products you buy, regardless of the payment method used.
- activate the necessary mechanisms to prevent possible fraud against you and against us during the purchasing process. If we consider that the transaction may constitute an attempt at fraud, this processing may result in the transaction being blocked.
- to manage any returns after the purchase and manage requests for information on the availability of items, the reservation of products its via the website www.ezalya.com, or provide you with the services related to the e-reservation functionality depending on the availability of these options at any time.
- for billing purposes and to provide you with tickets and invoices for purchases made via the website www.ezalya.com
- To respond to requests or requests made through Customer Service channels: we only process the personal data strictly necessary to manage or resolve your request or your request.
- to contact you with regard to updates or communications of information concerning the functionalities, products or services concluded, including the sending of quality surveys on the products or services provided.
- to communicate to the person concerned information on the news of our organization, our products and our services. If you have subscribed to our Newsletter, we will process your personal data to manage your subscription, including sending targeted information about our products or services through various means (such as email or SMS). Likewise, we may send you this information through push notifications if these have been activated in your mobile device. We therefore want to draw your attention to the fact that this data processing involves the analysis of your user profile to determine what your preferences are and therefore which products or services are more appropriate to your style to send you information. For example, based on your purchasing and browsing history (that is, based on the items you clicked), we will offer you products that we believe may be of interest to you. Remember that you can unsubscribe from the Newsletter at any time and at no cost through the "Newsletter" section of the Platform, as well as through the indications provided in each communication. If you no longer want to receive push notifications, you can deactivate this option on your mobile device.
- The implementation of promotional actions (for example, for the realization of contests or the sending of your list of articles kept to the electronic address which you indicate to us). By participating in a promotional action, you authorize us to process the data provided according to each promotional action and to be able to communicate it through various means such as social networks. The legal bases of each promotional action in which you participate will be at your disposal, with more detailed information on the processing of your data.
- Analysis of ergonomics and quality for the improvement of our services: when you access our website www.ezalya.com you are informed that we will process your browsing data for analysis and statistics, that is to say to understand the way in which users interact with our website in order to be able to introduce improvements in it. Please read our cookie policy for more information.
This processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures taken at the latter's request. It is based on Article 6 (1) (b) of the GDPR. The request for data is of a contractual nature.
The data subject is required to provide this data if he or she wishes to benefit from our products or services. If the data subject does not provide the data, they will not be able to become a customer, acquire our products or benefit from our services.
Automated decision making - profiling
Unless stated otherwise in the specific provisions, automated decisions will be taken on the basis of the data collected. The specific provisions specify, for each type of processing concerned, the underlying logic of these automated decisions, as well as the importance and expected consequences of such processing for the data subject.
The CRM program is underpinned by an RFM (Recency-Frequency-Amount) and PMG (Small, medium or large customer) segmentation logic.
Use of Google Analytics
Google processes the data mentioned in its privacy policy (https://support.google.com/analytics/answer/6004245?hl=fr / https://policies.google.com/privacy?hl=fr#infocollect). This data includes in particular the IP address of the devices used to consult the site.
This processing is used for analysis and statistical study of the use of our site.
Processing is necessary for the legitimate interests we pursue, which is to improve and optimize our website for the benefit of users. It is based on Article 6 (1) (f) GDPR. The data request is of a contractual nature. The data subject is not required to provide this data and can object to its processing at any time. To prevent the collection of data relating to their use of the site and the processing of this data by Google, the data subject must follow the instructions of Google: http://tools.google.com/dlpage/gaoptout.
What happens if you provide us with third-party data?
We offer certain features or services that require the processing of personal data of a third party that you provide to us, such as in the case of activating and sending a Card.
In the event that Personal Data relating to third parties is provided, you assure us that they have been informed about the purposes and how we need to process their personal data.