• Is there a minimum order?
• Where is the basket for my order?
• How do I place my order?
• How do I know if my order has been taken into account?
• I have not received my order confirmation
• I still have not received my order, is this normal?
• I want to modify or cancel my order
• Missing part or error in my package
• My product is damaged
• I want to order in large quantities, what should I do?
Is there a minimum order?
No, we do not set a minimum order Where is the basket for my order? Your basket can be found at the top right of the home page. Click on "My basket", then "View my basket" and you will be taken directly to your basket. We only sell products that are available in stock. When a product is indicated as unavailable, it does not mean that it is sold out, but that it is temporarily out of stock. Contact our Customer Service to find out how to obtain this item. We will take your contact details to get back to you as soon as the product is available again.
How do I place my order?
Your order takes place in several stages:
Step 1: add items to your cart Each item is presented in a product sheet which details its characteristics (photos, composition, etc.). This product sheet is accessible by browsing the different sections of the online store. To add an item to your cart, go to its product sheet. Then select the size and / or color you want. Click on "add to my basket". The basket at the top right of your screen informs you that it has taken your addition into account by indicating the number of items it contains. You can then decide to finalize your order, or to continue shopping online.
Step 2: validate your basket To finalize your order, you must first validate your basket. A drop-down menu summarizes all your additions if your basket is not empty. Click on order to access the basket page, summary of your order. You then have the option of changing the size and quantity of the items you have selected. The estimated delivery costs are shown. If you have received one of our benefit codes, do not hesitate to register it in the space indicated to receive your benefit. The total amount of VAT on the products is also specified. Click on the "place order" button to save your basket and continue with your order.
Step 3: identification as a customer or new customer If you are not yet a customer, you must register in order to continue placing your order. If you have already ordered on www.ezalya.com, you have a customer account, identify yourself using your email address and password. This way you will not have to fill in your delivery and billing details again. However, you will be able to enter new contact details if necessary.
Step 4: enter your delivery details You now access a form for entering your delivery and billing details. A first form is reserved for your delivery details. Fill in the fields with the greatest precision as they will be used by the carrier of your choice to ship your order. Fields marked with an asterisk (*) are mandatory fields. If you wish to be delivered to a company, do not forget to enter the company name in the "Additional information" field. We then ask you to choose your delivery method: your delivery costs are then calculated according to the method entered. Next to each delivery method, we specify the estimated date on which you will receive your order at the latest. Then select the payment method by which you will pay for your order. Check all of your order information using the order summary at the top right of your screen. you can, at any time, modify the contents of your basket as well as your delivery and billing details. After validating your information, you will be redirected to the secure payment screen of our payment partner PostFinance.
Step 5: and the choice of the secure payment method If you have received one of our benefit codes, do not hesitate to enter it in the "Discount coupon (s)" indicated to receive your benefit. By default, your billing details will be the same as the shipping details, but you have the option of choosing a different billing address. Check the option.
Is the payment secured ?
Yes, the payment is 100% secure. Transactions carried out on www.ezalya.com are secured by the payment system of our partner PostFinance, recognized by the main players in the financial world. This solution has been developed so that you can make your payments in an ergonomic environment with optimal security and respect for privacy. For your security, PostFinance checks that the connection with your browser is secure before sending your financial data. PostFinance is a technical service provider, and does not take charge of disputes relating to orders. These must be settled directly with Ezalya or your bank. No banking information is stored on our site. Your bank details are entered directly on PostFinance's secure server. The banking information you give, encrypted on your own computer, will never circulate. We have implemented anti-fraud rules and the use of 3DSecure: you will be asked for a validation code to finalize your order. You will receive this by SMS or via your bank's application. If your payment is accepted, you will be redirected to an order confirmation screen on our site. If your payment is not accepted, contact our customer service to find out the reasons and together find a solution to finalize your order.
How do I know if my order has been taken into account?
Upon acceptance of your payment, you will receive an email confirming your order within a few minutes. Keep this email. The latter contains the details of your order, your delivery and billing information, the estimated date of your delivery and the amount you have paid online. If you have not received this email, we invite you to contact our customer service, indicating the time and date of the order as well as the amount of the order. Your invoice will not be issued until your order has been prepared by our logistics center. At the end of this preparation, you will receive a new email informing you of the start of delivery of your order.
I have not received my order confirmation
You can find all the history of your orders in your personal Ezalya space. By going to the "My orders" section of your customer area, you will have information about your old orders as well as your current orders. I still haven't received my order, is this normal? First, check that your order has been taken into account: following the acceptance of your payment, you must have received an order confirmation email. An email has then been sent to you to notify you of the departure for shipment of your order. If after 5 working days you have not received anything and no calling card has been left in your mailbox, contact our Customer Service.
I want to modify or cancel my order
Once your order has been confirmed, we cannot modify or cancel it. If your jewelry is not suitable, you have 14 days to return your order. To guarantee you the best delivery times, we prepare and ship your order within hours of validating your basket. As a result, it is unfortunately impossible for us to modify your order once it is validated. Missing part or error in the package received If an error has occurred in your package, we are sorry and will do everything to rectify the problem. Contact us.
My product is damaged
If your jewel has arrived damaged, thank you for informing us via the contact form or directly from your "My returns" area in your personal Ezalya customer area and by attaching a sworn statement and a photo attached. After validation, you can declare, on your customer account under "My orders", a return for reimbursement and a return label will be sent to you to return the jewel to us.
I want to order in large quantities, what should I do?
You can contact the sales department at the following address b2b@ezalya.com